Products & Services

We have a range of service contract offers, that start from a basic preventative maintenance program and range to a comprehensive program including all parts and labour, these programs offer support to satisfy all your business requirements, options include business or after hours support, on-site technical response within 2 or 4 hours, supported 24 hours 7 days a week , we also offer customer service support number and remote monitoring service to satisfy your on demand
needs.These programs can extend to 5 years and beyond so this gives you peace of mind that your initial investment will be supported in the coming months and years. Please do not hesitate to contact your local sales representative to discuss your service requirements.

24-hour telephone support: 24-hour, 365-days-a-year access to Eaton’s support engineers for immediate help on your UPS system. Available free of charge to all Service plan customers.

Battery analysis and replacement: Because batteries are the most important part of a UPS, we pay particular attention to their condition. Only rigorously tested, high-quality batteries are used in Eaton UPSs. Battery life is optimised through our ABM® battery charging method. Eaton’s service engineers keep your batteries as good as new, changing them when necessary and disposing of the old batteries in an environmentally sound fashion. When the batteries are changed, all cabling is also be replaced to prevent problems through oxidisation. Finally, the battery system is tested under normal operating conditions.

Commissioning: Our service engineers help you start up your UPS and make sure it works as intended, performing all necessary checks before turning the system over to you. Extended warranty: For a small fee, you can extend the warranty of your UPSs incrementally up to 5 years, for all
single phase product range. Installation: Eaton’s service engineers can help you set up and configure your entire UPS, including its connections to your monitoring system and, if desired, to remote monitoring system.

On line Remote Service: Your UPSs can link directly to Eaton’s regional Service Centre via the Web. Remote monitoring software residing on Eaton’s computers will keep an eye on your UPS status, sounding an alarm immediately if its monitored parameters are out of the ordinary. The remote monitoring system can only link into your UPS. It has absolutely no access to your business data. Alarms received are relayed by mobile phone to Eaton’s duty engineer who takes action immediately. The remote monitoring is an ideal enhancement to your service package. Ask your Eaton representative for details.

Power quality analysis: As time goes by, the loads on both your UPS and the mains may change. Eaton’s service engineers can analyse the quality of the power being fed to your equipment and suggest remedies if necessary.

Preventative maintenance: Equipment cleaning, inspection of installation and operation environment, mechanical inspection, measurements and adjustments, battery condition check, system check, event log analysis, necessary action and eventual repairs. Usually performed once a year, unless otherwise agreed.

Reports: After each maintenance visit, whether regular or emergency, you receive a full written report on the fault and steps undertaken to repair it.

Site inspections: Consultative service that aims at securing the best possible operational environment for your UPS to ensure its fault-free operation.

Spare parts: Entering an Eaton service agreement guarantees you the use of only the best quality, factory approved spare parts. Authorised Eaton’s service representatives stock the most often needed spares, and their stocks are quickly replenished from Eaton’s strategically located regional logistics centres. The cost of spares is included in all Powertrust Service Plan options.

System upgrades: During maintenance visits, our service engineers analyse the load and performance of your UPS and, if necessary, suggest changes to accommodate new needs. You will never find yourself running an obsolete or undersized system.